More than 350,000 Amazon Ring Doorbells have been recalled after reports of a number of units catching fire, which prompted the U.S. consumer protection agency to issue the recall order.
The recall order was issued by the U.S. Consumer and Product Safety Commission who said that they presented a risk of catching fire if their doorbells are installed with the incorrect screws.
More than 350,000 units in the U.S. and 8,700 Canadian Amazon Ring doorbells are implicated in the recall order, after the Consumer and Product Safety Commission received 85 separate incident reports of incorrect screws being used, with 23 of those resulting in the doorbell catching fire.
The CPSC says that those 23 cases resulted in minor property damage after they caught fire, with eight separate reports of minor burns from owners.
According to a report from Business Insider, “since its founding, Ring has faced scrutiny for the safety standards of its doorbells. In January, Business Insider reported that hackers could digitally break into people’s homes through door bells,” and in the same month, “Ring announced that it was rolling out a privacy dashboard that would let people see who’s logged in to their devices, and that it would require two-factor authentication from customers.”
The order impacts all second-generation Amazon Ring units – model number 57M5E5 – purchased between June and October at a price of USD $100, which were manufactured in China.
Amazon Ring Doorbells Recalled For Catching Fire
A spokesperson for Ring, Emma Daniels confirmed the 23 reports of its doorbells catching fire, while stating that “the safety of our customers is our top priority,” while detailing the company’s plans to potentially retrofit their products with new screws that do not present a fire risk. Ms Daniels confirmed that “customers do not need to return their devices,” she said.
“We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions.”
The company is encouraging any owners to check if their unit is implicated in the recall.