Apple To Pay Customers $500 Million For Slowing iPhones

Apple customers will be eligible for part of a $500 million payout after Apple settled a class-action lawsuit accusing the technology giant of slowing down older devices. 

The settlement, which was first proposed in March will apply to customers that purchased an iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus or the iPhone SE before December 21, 2017 and have experienced a noticeable slow-down of the device. 

Those eligible for a pay-out will receive a payment “per eligible device,” according to Apple, meaning multiple claims can, if eligible, be made. 


The initial settlement reached in March called for Apple to pay a minimum of $310 million and a maximum of $500 million to owners of impacted devices. 

In spite of the huge amount mentioned, it’s expected that owners of impacted devices will receive around $25 per device. 

The settlement is awaiting final approval through the US District Court in San Jose, California. 

According to a report from CNN Business, “the company admitted in December 2017 that it used software updates to slow down older iPhones. Angry customers and tech analysts had previously flagged that the updates were causing diminished performance. Some suggested that Apple did so to force users to upgrade to the latest iPhone model, but the company said it was aimed at addressing issues with older lithium-ion batteries that would make the phones suddenly shut down to protect their components.” 

Apple has made a public apology, offering replacement batteries to impacted customers for USD $79, which was later revised to $29. CEO Tim Cook said Apple’s revenue was impacted due to the “significantly reducing pricing for iPhone battery components.” 

Grab Your Free ISO Gap Analysis Checklist

iphone $500 million

How to Make a Claim

If your device was listed above, you’ll need to ensure that they meet the following software requirements. 

iPhones 6, 6 Plus, 6S Plus or iPhone SE have to had been running iOS 10.2.1 or later before December 21, 2017, or an iPhone 7 running 11.2 or later before December 21, 2017. 

If you think you meet these requirements, click this link which will take you to the settlement, where you can submit a claim. 

Don’t forget to check our News page for regular industry-relevant articles, how-to guides and ISO-explainers

Subscribe to our Newsletter


This field is for validation purposes and should be left unchanged.

Share This Post With Your Network

More To Discover