As your business grows, you will need to create a solid base to offer support services to successfully manage your products and services. Building a quality assurance program allows you to provide a more structured way to communicate your staff’s responsibilities and ensure they do their best to achieve your company’s goals. The idea is to allow you to eliminate customer mistakes and ensure compliance within the organisation.
However, creating and implementing a quality assurance program is not a walk in the park. This article will focus on the essential steps to create and implement a quality assurance program to enhance productivity.
Define Your Goals and Standard Operating Procedures
The first step is to visualise where you’d want your company to be in the future. You need to set precise, measurable, and attainable goals. Remember that set goals should meet the expectation of your customers.
Ensure you communicate the organisation’s mission, vision, and goals to your employees. Your employees need to know how you intend to measure key performance indicators and the results you expect.
Define Critical Success Factors
It’s essential to ensure you point out what makes your quality assurance program successful. These factors could include enhanced customer service and technical teams, employee satisfaction, quality products or services, and financial security. List these success factors down to ensure you can consistently monitor the progress of your quality assurance program.
Identify Stakeholders
As you run your business, you’ll learn that a specific group of stakeholders can make your quality assurance program a success. Identifying these groups and understanding what they need helps you to develop techniques to fulfil their expectations. The stakeholders can be vendors, customers, employees, or suppliers.
Acquire Feedback
When your quality assurance program is under implementation, you can organise discussions or conduct surveys to identify and rectify errors before they ruin your program’s success. You can also contact your customers to learn what they think about your services and organisation in general. Whatever method you use to acquire feedback, the most important thing is to ensure stakeholders are satisfied with your QA program.
Make Room for Adjustments and Continuous Improvements
Once you acquire feedback, you can analyse gaps and improve the standard operating procedures, as long as these adjustments don’t affect your organisation’s mission and vision. If there are flaws with your quality assurance program, ensure you make adjustments as soon as possible to avoid delays and eliminate errors from your quality assurance program.
Measure Results
One of the reasons you might have decided to use a quality assurance program is to meet your customer’s expectations. If your quality assurance program doesn’t lead your organisation to this goal, you need to make some changes.
Refer to the measurable goals set on the onset to evaluate whether you’re meeting your objectives. If the results don’t meet your team’s expectations, ensure you go back to the drawing board and make corrections towards improving your quality assurance program.
Need Help Implementing a Quality Assurance Program in Your Organisation?
Quality assurance comes in handy when you want to maintain standard operating procedures that promote business success. If you need assistance managing or implementing a quality assurance program in your business, Best Practice is here to help. We will offer you the best insights you need to build a successful company through business coaching and ISO Certification. Contact us now to discover more about our services.
