What Are the Mandatory Procedures for ISO 9001

International Organisation for Standardization (ISO) is a global body that builds a framework intended to meet customers and stakeholders’ needs in organisations effectively. It incorporates a quality management system into the provision of products and services. Below are the ISO 9001:2015 mandatory procedures with which every organisation in Australia has to comply.


Control of Documents

This is a written procedure that requires organisations to collect, organise and document all necessary information for a seamless business evaluation. The information should be simplified and diverse for ease of use by external parties such as departments, other organisations, and clients. Its approval should be done by senior management. Documented information plays significant roles in:

  • Organising your business—ensures that you have met the ISO 9001 standard with updated information on the quality management system. 
  • Compression of documents to ensure they are user-friendly.
  • Improves efficiency both for employees and customer management.

Control of Records

It is a documented procedure that monitors and evaluates administrative documents and records that have been created or received by an organisation. It entails:

  • Identification
  • Protection
  • Storage
  • Retrieval
  • Retention
  • Disposition

These records determine the efficacy of the quality management system in its functions. The records must be legible and accessible. This procedure is critical because there is a perpetual increase in the amount of corporate information, which demands consistent and accountable record management.

Internal Audit

The objective of the ISO 9001 internal audit procedure is to scrutinise the organisation’s overall performance and the operation of the quality management system. It also provides insights to an organisation on the possible risks, preventive action, and compliance with laws and regulations. 

The internal audit determines the organisation’s overall performance by monitoring internal controls such as governance, financial reports, accounting, and IT.

Control of Non-Conforming Products

In reference to ISO 9001 standards, non-conforming products and outputs should be identified and corrected. Nonconformity arises when process outputs, products, and services do not meet the requirements of ISO 9001. 

Nonconformity control is done by identifying the violation, documenting it, and suggesting an appropriate action to correct it. You must identify the specific element that has been violated before commencing the remedial process. Nonconformity is recorded by filling the Non-conformance report, which provides detailed information about the problem and insights into how it can be rectified.

Corrective Action

It is a responsive act to a non-conformance problem. The response is aimed at eliminating the non-conformance and containing the situation by establishing the root cause. This process boosts an organisation’s performance by terminating undesirable traits from its business operations. This could be in a process, product, or a person’s behaviour. 

Preventive Action

This mandatory procedure is designed to fix the sources of nonconformity hence offsetting any additional risk. It operates by recommending appropriate actions regarding a specific business risk, thus mitigating the chances of happening again and its severity in case it recurs. Every organisation is obliged to maintain a record of all the proposed and launched preventative actions for its business operations.

Get Your ISO Certification Today from Best Practice Biz

Mandatory procedures for ISO 9001 are crucial for promoting your organisation’s performance. At Best Practice Biz, we offer ISO Certification to businesses of all natures and sizes internationally. This ensures that your organisation conforms to international standards, hence giving it a competitive edge in the global market. Please get in touch with us today to obtain ISO Certification for your business.

Subscribe to our Newsletter

Share This Post With Your Network