A quality management system (QMS) is a set of standards created and implemented to help organisations achieve customer satisfaction through quality products and services. These standards direct and coordinate the activities of organisations to meet regulatory standards, improve effectiveness and foster continuous improvement in delivering quality objectives and policies.
The most popular international standard for quality management system is ISO 9001:2015. Other standards include ISO 9000 and ISO 9004. Best Practice offer various ISO Certifications to companies to give them a competitive edge in the market and enhance customer satisfaction.
Requirements of QMS
QMS requirements help your organisation achieve its objectives and those of your customers. They determine your success in implementing ISO 9001:2015. These include:
- Quality Manual
A quality manual is a guide illustrating the motivation behind adopting QMS. It shows how the organisation values the need for quality management. According to ISO 9000, a quality manual should contain;
- The scope of the QMS
- The requirements of the QMS framework
- Outline of the organisation’s quality objectives and policies
- Highlight the quality procedures you use in your business.
- Use a flowchart to show the documentation of essential quality management processes.
- Quality Objectives
It’s necessary to create quality objectives and a sense of direction for the QMS implementation. The objectives should provide a precise metric and deadline to measure the progress.
- Organisation Structure and Responsibility
A quality management system should have a picture of every person’s responsibilities within the organisation and outline the company’s structure. The organisational structure should display product life cycles using analytical tools such as flowcharts and graphs.
- Data management
Organisations should have adequate data management systems to avoid scenarios of operational inefficiencies, poor customer experience, and other compliance risks. Data management procedures should address documentation and records, collection methods, sources, disposal, and storage.
- Internal Processes
The QMS requires organisations to define all processes involved in transforming inputs to finished products and services. There should be an effort to illustrate how different internal processes interact with machines and human resources. This way, you can link every activity within the company to a particular process.
- Customer Satisfaction from Quality Products
QMS requires firms to evaluate and manage their quality of customer satisfaction. The best way to start is by defining the different methods and tools you intend to use to measure the levels of customer satisfaction. You can evaluate customer satisfaction by reviewing satisfaction surveys, complaint procedures, or analytical tools to assess satisfaction trends.
- Improvement Opportunities
Organisations need to design clear documentation of their intentions to meet QMS continuous improvement standards. The documentation should contain safety designs, corrective action, quality planning procedures, and compliance requirements.
- Quality Instruments
Corporations should have quality tools to measure the progress and success of the QMS. If you rely on these instruments to validate products, you must ensure they are well-calibrated and controlled to meet industrial specifications.
Let Best Practice Help You Implement an Effective QMS
Quality management systems help your company stay ahead of the competition in terms of customer satisfaction and efficiency. You can count on us at Best Practice for global ISO certification, training, and support systems to enhance your organisational growth.