Are you wondering what ISO 9001 is and why it is important to get certified? Well, this piece is for you. Success in business is something not easily attained. Regardless of the size of your organisation, there are countless moving parts to monitor, promises made to customers, staff to organise, suppliers to manage and an ever increasing number of responsibilities and distractions that come with growth. Sometimes in the world of business, we need to make big, profound changes in order to thrive, but these changes aren’t necessarily always in the best interests of your customers.
How, then, can you grow your business while staying completely on top of the promises you’ve made to customers, with a systematic and proven approach to managing your organisation?
That’s where ISO 9001 steps into the equation.
What is ISO 9001?
ISO 9001 is a systematic approach to business management, and improvement. It sets out an internationally-recognised framework that your organisation can be certified to that proves to customers, regulators, suppliers and competitors alike that your organisation is committed to systematic improvement. ISO 9001 is a systematic approach to ensuring your organisation is structured in a way that allows you to improve each day, and ensure the quality of your products or services continues to exceed the expectations of your customers.
This is achieved through the application of a quality management system framework, that asks your organisation to implement and adapt specifically to your operations. Think of it as a high-level business plan that gives you support in terms of the major pillars of your organisation, and structures them in a way that ensures whichever direction your organisation moves, it is making decisions in the best interest of key stakeholders that can be measured for their effectiveness.
ISO 9001’s framework allows you and your team to build the ideal version of your organisation that is underpinned by high-level best business practices and maintained by a sophisticated structure. It encourages you to experiment with new ways of thinking and operating your organisation to innovate, grow, and consistently inspire customers with a high level of service that creates invaluable customer satisfaction.
Why is ISO 9001 Important?
Certification to a quality management system like ISO 9001 is extremely important due to the simple fact that it’s an internationally-recognised standard that ensures your organisation is making every possible effort to improve itself day after day. While some companies might make this claim, with ISO 9001 certification, you’ll be able to provide evidence of these improvements. When your quality management system is implemented, a certification body like Best Practice steps in to verify you’ve followed the intent of the standard, and you’ve made a series of changes that ensures a high level of customer satisfaction.
Depending on your industry or operations, certification to a system like ISO 9001 might actually be a legal requirement, as large scale and government tenders are often reserved for companies that can provide evidence of their internal high-level management and quality assurance policies.
Why Should I Get Certified?
You should consider getting certified to ISO 9001 if you’re interested in expanding your organisation with the confidence of an international and widely-recognised set of framework that maintains your organisation is committed to delivering on its promises. As we discussed earlier, the world of business moves fast, and if you’re not careful, broken promises with key stakeholders can prove costly and erode your reputation in the market.
What are the Benefits of Getting Certified?
- You’ll be eligible to work on larger, more lucrative projects reserved for companies with a quality management system in place
- Retain customer trust by consistently delivering on promises and exceeding expectations
- More impactful decision making in strategy meetings
- You’ll gain a more comprehensive understanding of your operations
- You’ll address risks in your operations, and identify lucrative opportunities in which your organisation can capitalise on
- Inspire consumer and stakeholder confidence in your ability to plan for the future
- Instill a sense of accountability within the organisation
- Inspire staff with a purposeful mission statement that creates organisational buy-in
- Overcome regulatory hurdles
- More informed decision making in-line with risk-based thinking and the plan-do-check-act cycle of improvement
How to Get Certified to ISO 9001
If you would like more information on how to get certified, we’d be happy to arrange a call to talk about your options. Alternatively, if you’d like an obligation-free way to see the ways in which a Quality Management System can help improve your operations, click here for your Free ISO 9001 Gap Analysis Checklist.