ISO 9000 is a family of standards created by the International Organization for Standardization ISO. It’s used to help companies create an efficient quality system that will benefit them, their employees, and their customers. Many businesses have implemented ISO 9001 guidelines, regardless of the industry or size of the company.
While most people know what ISO 9001 is and how it works, ISO 9000 doesn’t get discussed often, even though can assist any company in satisfying its customers’ needs. It can also meet regulatory requirements and help you achieve continual improvement. Every company should consider these standards to be a first step or the base of a sound quality system.
Business owners and company personnel seek out the standard version of ISO 9001 2015 certification. With a good quality management system qms in place, a business can reduce errors in business operations. However, when talking about ISO 9000, most people don’t know the difference. We will explain both ISO 9000 and 9001.
ISO 9000 is a quality system made up of a family of standards. There are many individual standards grouped into this series, including ISO 9001. Its purpose is to define terminology found in the rest of the standards.
Not only does ISO 9000 describe the fundamentals of quality management, but it also includes the quality management principles which the family of standards is based on:
- Customer focus – Companies should understand their customers’ needs, meet their requirements, and exceed expectations.
- Leadership – A purpose and direction need to be established in the company to help employees achieve the company’s objectives.
- Peoples Involvement – Every employee in the company should be actively involved to benefit the company entirely.
- Process approach – When activities are viewed as a process, the desired result is achieved efficiently.
- System methodology to management – Identifying and understanding processes contributes to effective and efficient solutions.
- Continual improvement – This should be a permanent objective of your company.
- Factual approach to decision making – Companies should make decisions after analysing data and information.
- Equally valuable merchant relationships – After everyone benefits, more value is created.
ISO 9001 is an individual standard in the ISO 9000 family. It consists of quality management systems requirements for a business that is supplying valued products and services. Personnel will use this quality management system qms to maintain a customer focus.
To implement the quality management system, both a gap analysis and internal audits are required. Its primary purpose is actions to be taken. During the gap analysis, the current quality management systems qms are assessed, becoming the old system and being compared to the new ISO 9001 system.
Completing this analysis allows the business owner and personnel to see the differences between their current system and the old; hence move toward their goal of continual improvement. These assessments are done in the beginning stages of ISO 9001 implementation.
Any business that wants to implement ISO 9001 2015 is required to conduct internal audits. Doing this helps you evaluate how well the new quality management system works and assess whether your business qualifies for certification. This is all because ISO 9001 was designed to help business owners take action towards better quality assurance through the application of ISO. For additional opportunities for improvement that go beyond ISO 9001, you can use ISO 9004. However, the only standard that has a certification body is ISO 9001.
The ISO 9000 family is used to help companies maintain a high level of quality assurance. Once you need to read up on different terminology and understand all of the other specific standards, your best tool is ISO 9000. While ISO 9001 is something that you implement to ensure your business is customer-focused and makes continual improvements. Using these international standards is an excellent way to make sure everyone is getting what they need.